Some users may want to revisit or replay their conversations, for compliance or just to improve the accuracy of their meeting notes. To make it even easier, and to save users hours of listening to unnecessary audio, Speakserve have created an AI powered keyword spotter. To use this, access the portal via the login button on www.speakservecloud.com.
You will be taken to the following page, where you can login with your account details.
Simply select ‘Recordings’ from the main navigation menu:
Once you have clicked ‘Recordings’, you will be presented with a list of your recorded conference calls in chronological order. Here you can search for the call that you require.
- Use the orange button to view the recording ‘Details’
This will then open a new screen.
2. Using the search bar, enter any keyword or phrase within the conversation
3. Our smart keyword spotter will highlight the words you are searching for in the transcript below and show the exact time it is mentioned in the audio visual above:
If you have any further questions or queries, please don’t hesitate to contact our support team who are very happy to help.