It’s important to know what your usage is and understand exactly what you and your organisation are spending on conference calls. This helps you to relay costs to the correct project without delay and can help you to review and analyse call performance after a conference call. Unlike other providers, we like to make sure that your usage and billing is always transparent and easy to understand. To view your usage in real time, access the portal via the login button on www.speakservecloud.com.
You will be taken to the following page, where you can login with your account details.
You can view your usage from the stats on your personal dashboard. Depending on your user profile and permissions, you will be able to see:
1. The number of calls you have made (monthly and daily)
2. The number of participants that have been on your calls (monthly and daily)
3. The number of minutes you have been on your calls for (monthly and daily)
You can also view the cost of the calls you have made by simply selecting ‘Statements’ from the navigation menu.
This will open your conference history. Your most recent conference calls will be available to you in chronological order. Please note that unless you are an administrator / team manager, you will only be able to see your conference history.
1. You can now see the billing of the most recent calls – to find the billing or conference details of other calls, use the filter options to:
2. Search by date of conference
3. Search by meeting name (screenshot needs updating)
4. Search by room
5. Search by matter number (if this has been added in Legal View)
6. Search by month/year
If you have any further questions or queries, please don’t hesitate to contact our support team who are very happy to help.