FAQ

What is a conference room?
A conference room is the virtual space into which you and your participants dial, it is a private and closed virtual location where your conference call tak...
Mon, 11 Feb, 2019 at 12:08 PM
How to use the lobby?
The lobby enables you to take a specific host or participant away from the main conference so you can speak to them in private.  The lobby function can ...
Tue, 19 Feb, 2019 at 5:25 PM
What happens to our statements when a room is deleted?
Deleting a room does not delete all associated statements for calls that happen within that room. Your statements will be kept indefinitely for you to a...
Tue, 19 Feb, 2019 at 5:30 PM
How will I know when the first person joins my conference call?
It's always useful to know when the first person joins your conference call. Speakserve will either notify you by sms (text) to your mobile or by sendin...
Tue, 19 Feb, 2019 at 5:28 PM
How do I login as another user?
As an administrator you have the power to login as other users and access live accounts immediately at a click of a button. To do this, simply navigate to t...
Tue, 19 Feb, 2019 at 5:26 PM
Can I use any number in any room?
Any access number can be used in any conference room. You are not restricted to only using the numbers you have added to the room when creating it nor does ...
Tue, 19 Feb, 2019 at 5:30 PM
How will I know a host has been added to a room?
Hosts can be added when creating a new room or editing an existing one. If you add a host to a room, you will immediately receive a notification on your por...
Tue, 19 Feb, 2019 at 5:29 PM
How can I remove users from a team?
Administrators and team managers have the ability to add users and remove users from teams. To remove a user, simply navigate to the user manager tab on you...
Tue, 19 Feb, 2019 at 5:30 PM
What or who is a host?
A host is the person running the meeting or conference call. They have both audio and live view controls that allows them to manage a call including muting ...
Tue, 19 Feb, 2019 at 5:30 PM
What or who is a participant?
A participant is the person who will join a scheduled conference call but will not have control over any other participants on the call. They can mute their...
Tue, 19 Feb, 2019 at 5:31 PM